WWQP Bulletin Board

Thursday, April 7, 2011

buying sewing machines

Whenever people ask my advice about buying a new sewing machine, I always say, "It's the dealer." No matter what brand you prefer make sure the dealer will be there when you need him. When I wanted a computer machine 20 years ago, I narrowed my choice between a Bernina and a New Home Memorycraft. I chose the New Home.

After I got my machine home, I discovered that the buttonhole size would not hold. I took it back a couple times for repair. The dealer gave me a new machine. He said New Home would not approve it, but he wasn't willing to sew on a frustrating/undependable machine either, and he didn't expect his customers to. He voluntarily did it, I never even asked.

Also, a year later, the Bernina dealer disappeared when the fabric store in which it had been located closed. I have NEVER regretted my decision. That machine is still the one I have and I've never had another problem.

Your dealer should come through for you in the same way. I would keep pounding the dealer's door--the greasy wheel so to speak. Likewise, bombard Bernina customer service until they get tired of hearing from you. It's just too much money to not get satisfaction. You should report them to your local Better Business and let everyone you know hear the story in every fabric store you visit, your quilt guild, etc. The Bernina dealer will not like the bad publicity.

I hope more people will respond to your dilemma. I want to hear the other opinions.
judy in ar

Wednesday, April 6, 2011

Bernina Lousy Customer Service

I am now the proud owner of a $1200.00 Bernina doorstop! I have been trying for 4 months to get a replacement foot control for my 150QE with absolutely no luck! Funny, I have no trouble getting parts for my old Singer Featherweight! I will never buy another Bernina due to this lousy customer service. Any advice would be appreciated.