WWQP Bulletin Board

Wednesday, April 6, 2011

Bernina Lousy Customer Service

I am now the proud owner of a $1200.00 Bernina doorstop! I have been trying for 4 months to get a replacement foot control for my 150QE with absolutely no luck! Funny, I have no trouble getting parts for my old Singer Featherweight! I will never buy another Bernina due to this lousy customer service. Any advice would be appreciated.

2 Comments:

  • At April 11, 2011 at 4:02 PM , Blogger Doris W. in TN said...

    There is no reason you cannot get a new foot control/pedal for your Bernina 153Q. Are you trying to get it through a dealer? If so, try a different dealer. (I don't think you can get them any other way.)

    It really should be a no-brainer. A sewing teacher I know got a new foot pedal for her 1230 a few years ago (she had worn out the original pedal) and that machine is older than your 153Q.

    Contact Bernina USA if the dealer is taking four months. Something is wrong with that scenario. Seriously.

     
  • At April 26, 2011 at 1:21 PM , Blogger Carolina Girl (Cely) said...

    Well, we are on the same bandwagon, but my beef is with Cricut Provo Craft. I'm saving for a new machine and checking out the best that will go with my Mac. PS I have a Singer that is 20 years old and works wonderfully and one that was given to me because the girl never sewed....What! A girl who doesn't sew AT ALL! haha I guess you need a great machine to do those beautiful quilts...maybe that's what's wrong with my feeble attempt at a quilt. Anyhow...understand about more customer service.

     

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